This is an exciting time for the Information Technology industry. Corporate America has felt the need to move into the information age as never before, and an ever increasing focus has come upon IT departments to perform on a higher level and present the latest solutions to management in the most productive and cost-effective ways.
As the need for Information Technology has grown, so too have the roles the IT department plays. Not only does the average IT department have to accomplish business-critical objectives, it is also called upon to perform auxiliary services, network support, and software training. We here at Domain Computer Services would like to show you how to concentrate back on your business, and leave many of your auxiliary support services to others.
Outsourcing makes sense, particularly for your Computer Help Desk. By outsourcing, a company is afforded the expertise and know-how of a great many more resources than by trying to develop the personnel themselves. For example, the average corporation uses 3-5 applications on a wide scale. Smaller companies with less than 150 workstations may try to have one or two people support these apps along with your regular help desk installs, moves, and printer issues. What this means is that your network is probably only getting basic help desk support in the sense that things are operational, but users are not getting functional support in how to use the apps and make them work more effectively. To do this the company would have to have 3-5 full time staff, each of which had the background and expertise in a particular app to support it for the most advanced users. This of course is not financially feasible for most small companies, but with outsourcing it is well within their reach.
Even for larger companies, the breadth of resources available by Help Desk Outsourcing greatly outweighs the benefits of a traditional in-house help desk. It not only provides for a more diverse knowledge base because of benefiting from an economy of scale, but it also produces a service environment which is more responsive to your company's needs. The reason for this being that by outsourcing competition is in full effect. Survival of the fittest - an outsourcing company must exceed a company's expectations or the company will find someone who can provide the service more effectively. However with an in-house help desk, the staff has a monopoly on all in-house services. If they consistently don't do their job well the only recourse is to fire them. However, as anybody who has ever let go of someone knows, not only is it a painful situation for the employee but for the company as well.
We think that after looking at the facts it becomes pretty clear that outsourcing can prove to be a significant asset in achieving your IT objectives. Let us discuss with you the possibilities that Help Desk Outsourcing may provide for your company, along with other services that can be outsourced such as software training, software installs, and server/workstation setup. We offer a variety of custom plans for all needs, budgets, and skill levels. Please give us a call and we will arrange an appointment with you at your convenience.
For more information, please call 1-888-330-8808, press option 6 for sales, or