The phone systems we implement fully integrate your company's telephone system with your IT network. Users benefit from state-of-the-art components including: seamless remote or home office extensions over the Internet, remote telephone system management via any web browser, voicemail to email, call barge, call record, web control panel, graphical call reporting and the indispensable "Heads Up Display" (HUD). HUD is a cutting edge on-screen telephone control panel installed on workstation computers. It allows users to view who is on the phone and with whom they are speaking, drag and drop call transfers, inter-office instant messaging...and much more. For more details see "What is HUD?"
Moreover, the telephone system's integration with your network in conjunction with it's VoIP technology allows for unparalleled remote management. It gives you the ability to manage your phone system from any web browser--anytime. Feel like extending your vacation but worried about that important sales call? No worries. Simply log into the phone system from your hotel room and route your calls to your cell phone. Don't want to use your cell phone? No problem. With a few clicks of the mouse, you can send those calls to a softphone on your laptop. Not feeling well? No problem. Forward your office extension to your home extension with a click of the mouse from bed; of course your voicemails will forward to your email address as .wav attachments.
What is Voice over Internet Protocol (VoIP)?
VoIP, which stands for "Voice over Internet Protocol", is quite the buzzword these days. The reason is simple - VoIP saves people money. Yet, many people don't really understand exactly what VoIP is. Even fewer understand its benefits and risks. The truth is that VoIP can be difficult to deploy and when deployed incorrectly *will* deliver poor call quality. Domain, while recognizing the potential difficulties in deploying VoIP, is a strong believer in the technology.
Some of the benefits of using VoIP are:
- Incredible digital sound quality
- Free calling between branch offices
- Free calling with telecommuter and mobile workers
- Flexible call routing and caller-ID options